Difficult relationships are everywhere, at the store, in your neighborhood, lying in the bed next to you, but in the workplace they pose a serious threat to your career. Yet most of us get little thoughtful guidance from parents and teachers on how to build healthy relationships and work in groups. There is both an art and a science to building relationships, and it’s anything but natural. Work is done in teams, and often, the most important projects fail, because people can’t work together. This presentation will help you build healthy, working relationships that will not only produce results with coworkers, but with everyone else you encounter.
In this presentation you will:
- Discover what every group must go through in order to become a high performing team
- Learn how to turn a diverse group of people into a smooth-functioning team
- Be equipped to fix team dysfunction
- Learn how to build trust, loyalty, and respect among your team
- Gain insight into what keeps people from being engaged at work and how to overcome it
- Learn how to harness inborn worker motivation to accomplish organizational goals
- Overcome the inherent barriers of mistrust that often occur in workplace relationships
- Learn how to connect with and influence critical relationships within the workplace
Difficult people have a way of getting under your skin and making life a nightmare. In fact, sometimes it seems as if though their goal in life is to make you miserable. The problem is that difficult people are everywhere: at the store, in your neighborhood, lying in the bed next to you, but in the workplace they pose a serious threat to your career, health, and sanity. And unfortunately, you can’t run away from them because you need them to get your job done. But there is good news. People may be difficult but they’re not impossible. If you learn some simple principles and strategies, you can learn to not only deal with difficult people, but work with them in a productive way without having to sacrifice your self-esteem. This information filled, interactive workshop will prepare you for the difficult people and situations.
In this session you will:
- Learn how to determine what makes difficult people tick
- Quickly identify the root cause of the most common behavioral problems
- The most common mistake well-intentioned people make that actually makes the conflict worse
- Learn real-world strategies for dealing with difficult people, including:
- Determine whether you might be part of the problem and if so, what you can do to fix it.
- Learn when and how to use the most effective strategies for dealing with conflict
- when it’s best to just walk away…
- Learn how to create a blueprint that will guide you through the most difficult conversations you will ever face
Don’t Miss this workshop
Let’s face it: Difficult people aren’t going away and there is very little chance that they’re going to change. In fact, more often than not, they don’t even think there’s a problem, at least not with themselves. It’s up to you to make the difference.
Let’s face it, good leaders are hard to find and even harder to create. Every organization appears to be experiencing some sort of leadership shortage regardless of industry, size and whatever other variable you can come up with. This famine of future leaders is forcing organizations to choose between two equally damaging options: Either leave leadership positions vacant, or fill them with unproven and unqualified candidates. The realities of this situation destroy organizational goals, customer service, morale, employee retention, production and ultimately the bottom line.
The top performing organizations and leaders have learned that the ability to select, integrate and develop high level leaders is critical to their organization’s success. This workshop is designed to equip organizations and existing leaders with the tools necessary to select candidates for future leadership positions and to help determine how to develop candidates to their maximum leadership potential.
In this workshop you will learn:
- What succession planning is and why it’s important
- The real risks of not having a leadership pipeline
- Why some people perform well in their current positions, but aren’t good fits for a leadership role
- The five things people want most from their manager
- The three most important factors to consider when choosing a future leader
- The difference between people who perform well at their current level and people with a high likelihood to succeed at higher levels
- How to choose the most likely future leaders from the people you have
- The top factors that kill the development of potential leaders
- The top ways of developing employees into world class leaders
This workshop is designed to give new managers both concepts and practical tools that will both make them more effective leaders and will prepare them for greater levels of responsibility in the future. This workshop is highly interactive utilizing assessment tools, group activities, role playing and other activities used to maximize the adult learning experience. This multi-day program is presented in a traditional classroom setting. The topics contained in the course are Leadership, Team Building, Conflict Management, Diversity, Accountability, Leading Change and Communication.
- The initial jump from worker to leader
- Define “Leadership”
- The daily responsibilities of an effective Leader
- Critical actions that will boost your credibility, establish your authority, and earn respect
- Establish a professional and effective relationship with your boss
- Understand your natural leadership (using assessment tool)
- Create a leadership development plan based on your natural leadership
- Lead by influence (with or without authority)
- Avoid common management missteps
- Lead by example
- Assess the strengths and skills of your team members
- Lead people with different behavior styles
- employees on “goal accomplishment”
- Harness inborn worker motivation to accomplish organizational goals
- Maximize the effectiveness of each member of your team through mentoring and personal coaching
- Create and employee development plan
- Learn how to build trust, loyalty, and respect amongst your team
- Create a collaborative environment
- Identify and understand the most common causes of conflict
- Identify your natural style of managing conflict (using assessment tool)
- Learn how to resolve conflict without taking sides
- Learn why people are often difficult and how to work effectively with them
- Keep conflict from escalating by utilizing key phrases and eliminating caustic communication
- Handle difficult situations (e.g. employee publicly disagrees with you, etc.)
- Handle complaints without losing your cool
- Deal effectively with unacceptable behavior
- Prepare to effectively engage in difficult workplace dialogue
- Create an environment that minimizes unnecessary conflicts
- Understand the value of diversity
- Recognize changing demographics and increasing diversity in the workforce; learn to maximize the value of a multi-generational, multi-cultural workforce
- Understand the sources of diversity related conflict and learn to leverage the differences in perspectives to enhance the worker experience as well as help to achieve the vision and mission of the organization.
- Identify and avoid common missteps and pitfalls
- Build effective multicultural teams by nurturing an inclusive culture where people respect differences and strive to understand each other.
- Understand both the formal and the informal processes of managing employee performance
- Deal effectively with root causes of poor performance
- Make delegation a natural part of your leadership routine
- Learn to set goals that workers can aim for and achieve
- Train yourself and your workers to take responsibility for results
- Deal effectively with tardiness and absenteeism
- Take control of your time and schedule
- Learn to manage yourself so that you’re capable of effectively managing others
- Create an environment that encourages creativity, flexibility, and innovation
- Help workers embrace transition and change
- Determine when the process is as important as the results (and when it’s not).
- Empower workers to proactively find solutions to problems
- Adapt to change, transition and unexpected situations
- Gain an in-depth understanding of the different components of human communication (e.g. verbal, nonverbal and para-verbal) and how they affect what is heard and what is done.
- Identify the filters that affect how messages are received
- Become a more effective listener
- Determine your natural communication style
- Communicate effectively through email
- Lead efficient and productive meetings
- Give powerful and effective presentations
- Give criticism and negative feedback without provoking workers
- Replace common words and phrases that destroy your authority and credibility, and cause conflict with words and phrases that build trust, credibility, and loyalty.
You take pride in your work. Unfortunately, at work, you have to rely on others to get the job done. In fact, the more important the job, the more likely you’ll have to work with and through others as a high performing team. This workshop will help you discover the critical elements necessary to get work done in teams. You will also learn how to work with people of various generations, ethnicities, and other dimensions of diversity.
In this workshop you will:
- Learn how to transform a group of people into a high performing team.
- Learn to identify the 5 stages all teams go through if they are truly going to be functional and effective
- Understand the changing leadership styles needed at each development stage to create a truly high performing team
- Understand the 5 team killers that that destroy group effectiveness, and how to fix them
- Learn to utilize the inherent but hidden value of team diversity
- Learn effective strategies for dealing with the interpersonal conflict that naturally arises in a team environment
- Understand where generation gap issues surface, and their impact.
- Discover how to work with, manage and be managed by people of different generations
- Understand the critical ingredients necessary to forge unity and inclusion out of diversity
- Delegate so effectively that others will actually get the job done right the first time
Most often, the critical factor in achieving success is not talent, skill or intelligence;It’s the ability to communicate ideas in a clear, professional and persuasive manner that leaves a positive and lasting mark on others. Contrary to popular belief, effectiveness in communication is not simply a talent that only a lucky few are born with. The ability to effectively communicate is a compilation of strategies and techniques that you will learn in this highly interactive, engaging workshop.
In this workshop, you will:
- Gain an In-Depth Understanding of the Different Components of Human Communication and How They Affect What is Heard and What is Done
- Learn What to Say (The Right Words, The Right Way in The Right Context) to Get the Results You Want
- Learn How to Identify the Filters That Affect How Messages Are Received
- Learn to Replace Common Words and Phrases that Destroy Your Authority and Credibility, and Cause Conflict with Words and Phrases that Build Trust, Credibility, and Loyalty
A recent survey states that 40% of Executives and Managers Fail within 18 months of a promotion or new assignment. Of those who fail, the vast majority fail because of their inability to build functional relationships in the workplace. A lack of interpersonal skills is also the most commonly stated disqualifier keeping individuals from being considered for executive and upper level management positions. Whether one is transitioning into leadership or working their way to the executive ranks, the ability to get things done through other people is essential for success as a leader. Those who attend this highly interactive workshop will leave with proven strategies that will allow them to more effectively develop others, resolve conflicts, foster teamwork, and increase overall engagement and productivity.
In this workshop you will learn:
- The Hidden Reasons Behind Why Different People Do What They Do
- Not Only What To Start Doing To Increase Employee Engagement, But What To Stop Doing As Well
- How To Get The Best Out Of People
- How to Build Trust, Loyalty, and Respect among Your Team
Organizational transitions and transformations are always about people; it is always people who have to embrace a new situation and carry out the corresponding change. Yet most efforts to adapt to change fall dramatically short of their goal because they fail to address the psychological transitions and behavioral transformations that must accompany any successful effort to change. Transition is difficult and if poorly managed, the result can be disastrous to the productivity, morale, and stability of everyone involved. In this interactive workshop you will learn how to manage yourself and others through times of transition so that true change is achieved as well as why, where, and how people, even good people, often derail.
In this workshop you will learn:
- The difference between change and transition and why that’s important
- The emotional and psychological process we all go through when experiencing change
- How to quickly identify where within the transition process a person is and how to help them move forward
- Why we and others “flip-out” during transition and how to help ourselves and others when it happens
- Why people resist change and hold on to old ways even when those old ways are bad for them
- How to embrace new ideas, processes and responsibilities, and help others to do so as well
- Understand what factors contribute to how quickly a person moves through the transition process and embraces change.
- How to identify and overcome the most common barriers to accepting change