"I have taken 7 leadership courses in the last 3 years (including the 4 Roles of Leadership) and this was the best".

Johnnie Powell
National Weather Service

LEADERSHIP DEVELOPMENT, TEAM BUILDING SKILLS, DIVERSITY, TRANSITION MANAGEMENT,

CONFLICT RESOLUTION, COMMUNICATION SKILLS, PERSONAL DEVELOPMENT

 

CONFLICT RESOLUTION


  • Learn to Resolve Conflicts without Taking Sides
  • Learn the Four Primary Ways People Respond to Conflict and How to Bring
    Employees to Complete Resolution
  • Learn How Turn Your Most Difficult People into Your Most Productive and
    Loyal Workers
  • Learn How to Handle Employee Complaints Without Losing Your Cool
  • Learn How to Handle Employees Who Try to Publicly Embarrass You or
    Sabotage Your Reputation
  • Learn How to Identify Your Natural Style of Managing Conflict
  • Learn How to Resolve Conflict Without Taking Sides
  • Learn How to Keep Conflict from Escalating By Utilizing Key Phrases and Eliminating Caustic Communication
  • Learn How to Handle Difficult Situations (e.g. employee publicly disagrees with you, etc.)
  • Learn How to Handle Complaints Without Losing Your Cool
  • Learn How to Deal Effectively with Unacceptable Behavior
  • Learn How to Prepare to effectively engage in difficult workplace dialogue

 

 

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