Leadership Essentials – Training for New Supervisors

This workshop is designed to give new managers both concepts and practical tools that will both make them more effective leaders and will prepare them for greater levels of responsibility in the future. This workshop is highly interactive utilizing assessment tools, group activities, role playing and other activities used to maximize the adult learning experience. This multi-day program is presented in a traditional classroom setting. The topics contained in the course are Leadership, Team Building, Conflict Management, Diversity, Accountability, Leading Change and Communication.


  • The initial jump from worker to leader
  • Define “Leadership”
  • The daily responsibilities of an effective Leader
  • Critical actions that will boost your credibility, establish your authority, and earn respect
  • Establish a professional and effective relationship with your boss
  • Understand your natural leadership (using assessment tool)
  • Create a leadership development plan based on your natural leadership
  • Lead by influence (with or without authority)
  • Avoid common management missteps
  • Lead by example

Team Building

  • Assess the strengths and skills of your team members
  • Lead people with different behavior styles
  • employees on “goal accomplishment”
  • Harness inborn worker motivation to accomplish organizational goals
  • Maximize the effectiveness of each member of your team through mentoring and personal coaching
  • Create and employee development plan
  • Learn how to build trust, loyalty, and respect amongst your team
  • Create a collaborative environment

Conflict Management

  • Identify and understand the most common causes of conflict
  • Identify your natural style of managing conflict (using assessment tool)
  • Learn how to resolve conflict without taking sides
  • Learn why people are often difficult and how to work effectively with them
  • Keep conflict from escalating by utilizing key phrases and eliminating caustic communication
  • Handle difficult situations (e.g. employee publicly disagrees with you, etc.)
  • Handle complaints without losing your cool
  • Deal effectively with unacceptable behavior
  • Prepare to effectively engage in difficult workplace dialogue
  • Create an environment that minimizes unnecessary conflicts


  • Understand the value of diversity
  • Recognize changing demographics and increasing diversity in the workforce; learn to maximize the value of a multi-generational, multi-cultural workforce
  • Understand the sources of diversity related conflict and learn to leverage the differences in perspectives to enhance the worker experience as well as help to achieve the vision and mission of the organization.
  • Identify and avoid common missteps and pitfalls
  • Build effective multicultural teams by nurturing an inclusive culture where people respect differences and strive to understand each other.


  • Understand both the formal and the informal processes of managing employee performance
  • Deal effectively with root causes of poor performance
  • Make delegation a natural part of your leadership routine
  • Learn to set goals that workers can aim for and achieve
  • Train yourself and your workers to take responsibility for results
  • Deal effectively with tardiness and absenteeism
  • Take control of your time and schedule
  • Learn to manage yourself so that you’re capable of effectively managing others

Leading Change

  • Create an environment that encourages creativity, flexibility, and innovation
  • Help workers embrace transition and change
  • Determine when the process is as important as the results (and when it’s not).
  • Empower workers to proactively find solutions to problems
  • Adapt to change, transition and unexpected situations


  • Gain an in-depth understanding of the different components of human communication (e.g. verbal, nonverbal and para-verbal) and how they affect what is heard and what is done.
  • Identify the filters that affect how messages are received
  • Become a more effective listener
  • Determine your natural communication style
  • Communicate effectively through email
  • Lead efficient and productive meetings
  • Give powerful and effective presentations
  • Give criticism and negative feedback without provoking workers
  • Replace common words and phrases that destroy your authority and credibility, and cause conflict with words and phrases that build trust, credibility, and loyalty.